FAQs (Frequently Asked Questions)
This is the section for customer guidance where people frequently asked questions and answers are placed. Mostly, lots of people ask these questions so we are giving you pre-answers here which might be helpful.
FAQ Section 1:
1: How can I place an order for bespoke furniture?
To place an order, simply browse our website and select the furniture piece you desire. Customize it according to your preferences, including size, materials, finishes, and any additional features. Add the item to your cart and proceed to checkout. If you have any specific requirements or need assistance, feel free to contact our customer support team.
2: Do you offer installation services for the furniture?
Yes, we provide professional installation services for all our furniture pieces. Our skilled team will ensure that your bespoke furniture is installed correctly and securely in your space. The installation service may have separate charges, which will be communicated to you during the ordering process.
3: Can you help with designing furniture for awkward spaces?
Absolutely! We specialize in creating furniture solutions for challenging spaces. Our experienced designers will work closely with you to understand your needs and measurements. Together, we’ll develop a customized furniture design that maximizes the functionality and aesthetic appeal of your unique space.
4: What materials do you use for your bespoke furniture?
We offer a wide range of high-quality materials for our bespoke furniture, including but not limited to solid wood, veneers, laminates, metal accents, and more. During the customization process, you can choose from various options to match your style preferences and budget.
FAQ Section 2:
1: How long does it take to receive my bespoke furniture?
The production and delivery times may vary depending on the complexity of your order and our current workload. Once you place your order, we will provide you with an estimated timeline for production and delivery. Rest assured that we strive to complete every order within a reasonable timeframe without compromising on quality.
2: Can I request samples of materials before placing an order?
Yes, we understand the importance of making informed decisions. We can provide samples of materials, finishes, and swatches upon request. Please contact our customer support team to request the samples you would like to review.
3: What if there is a problem with my order or the delivered furniture?
We take great care to ensure the quality of our products and your satisfaction. However, if you encounter any issues with your order or the delivered furniture, please reach out to our customer support team immediately. We will investigate the matter and work with you to find a suitable solution, whether it’s repair, replacement, or refund, depending on the circumstances.
FAQ Section 3:
1: Do you offer a warranty on your bespoke furniture?
Yes, we provide a warranty on our bespoke furniture to ensure your peace of mind. The warranty period and coverage may vary depending on the specific product and materials used. Please refer to the warranty information provided with your order or contact our customer support team for more details.
2: Can I cancel or modify my order after it has been placed?
If you wish to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that order changes or cancellations may not be possible if the production process has already begun.
3: Do you offer international shipping?
Currently, we offer shipping within the United Kingdom. If your country is not on the list, please contact our customer support team to discuss possible shipping options or alternatives.
If you have any other questions or need further assistance or FAQ (Frequently Asked Questions) suggestions, please don’t hesitate to reach out to our customer support team at Contact Us. We are here to help!